Any KORA Organics product can be returned, and your credit card refunded, if goods are returned, unopened and in their original condition, within 7 days from receipt of goods.
The credit card refunded, will be the credit card which you ordered with.
The value of the KORA Organics product will be refunded only, not the freight portion.
All Australia shipments will be dispatched by Australian Air Express, within 48 hours of placing your order.
Shipments within Australia will be charged at AU$10 per order.
Orders over $150 within Australia will be delivered free.
Most destinations in Australia will be within 7 working days.
Remote destinations can take up to 14 working days.
If for any reason stock is not available, a notice will appear informing you when the product you're after will be back in stock, so you can return and order at a later date.
All International orders will be dispatched within 48 hours of placing your order.
Shipments made internationally will be charged at AU$30 per order.
Most destinations World Wide will be delivered within 5-10 working days.
Remote destinations can take up to 15 working days.
KORA Organics cannot guarantee these exact shipping windows. Each shipment is different and will vary from Country to Country.
Note: Due to customs regulations and circumstances beyond our control we are currently having difficulties with the shipment of product into the following countries:
In some countries products may be undeliverable. If in the event this happens KORA Organics will refund the value of the products to the customer.
A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value (AUD).
All international orders will be paid in AUD.
Any International Taxes & Duties are payable by yourself (our Customer). KORA Organics will utilise the best methods to minimise costs of taxes/duties/customs & freight where ever possible to make your experience in purchasing our product on line, as happy and easy as possible.
For International shipments, a consignment note number will be despatched via email for your reference.
You can track the progress of the shipment at any time, via shipping companies website - tracking facilities.
At KORA Organics, we want your on line shopping experience to be comfortable, easy and safe.
We have gone to great measures & installed security programs, to ensure all information used on our website is kept between KORA Organics and Yourself.
All of your personal data (name, address, credit card number) will be kept secure, so it cannot be read by anyone over the internet. We are bound by the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. KORA Organics will not sell, rent or disseminate your personal information to other parties.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, KORA Organics will cover the entire liability for you, up to the full $50.00. This liability will be covered when KORA Organics sights all documentation from a recognised bank confirming that the charges were made from our website, and were not authorised by the card holder.
Please check all your order details carefully before processing your order. KORA Organics will not take responsibility for any product lost or stolen that is addressed incorrectly, due to miss information given on your order form.
We regret we cannot offer a refund once the product has been opened and used.
When shopping at KORA Organics online, all products sold are of the exact same standard and quality of those sold in stores. If for any reason, you believe the product is faulty/defective in any way (colour, texture, smell don't seem right), you may request an exchange of opened product.
KORA Organics will exchange a faulty/defect product if it is found there was a production error.
If it is found the product is NOT faulty, the customer will be charged the shipping fees.
If it is found that the product IS faulty, the product will be replaced (the same size and value of the original product ordered) and shipping will be paid for by KORA Organics.
To do this, you must obtain a return authorisation number via email.
Email your personal details, invoice number and product, along with the reason you believe the product is faulty to info@koraorganics.com
This will enable us to allocate you a return authorisation number & inform you where to send the faulty product.
Cancellations: Due to the order processing of our web site we cannot accept cancellations. Please make sure you select your products carefully.