Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
1) When was KORA Organics founded?
KORA Organics was founded in 2006. The skincare line was officially launched to the market in late November 2009.
2) Who develops the products for KORA Organics?
Miranda has major input into the ingredients in the KORA Organics range. However, she relies on her team of organic chemists and aromatherapists in Melbourne, Australia to do the majority of the formulating.
3) Is KORA Organics 100% Australian owned and is the product made and manufactured in Australia?
KORA Organics is 100% Australian owned and our products are manufactured in Australia.
4) Are all of the ingredients in the KORA Organics products sourced from Australia?
From the onset Miranda stipulated that only the highest quality ingredients are to be used in the KORA Organics products. The very nature of organic is to evolve. As such natural disasters, inclement weather, droughts, floods etc all play a major part in determining the quality of any certified organic ingredient. KORA Organics continually sources the highest quality, finest ingredients for our products from around the world. Our formulations while crafted and backed by nature, are also supported by science and through continual testing our customers are ensured of receiving the highest quality products available – products that actually work.
5) What are the charges for shipping and handling?
KORA Organics prides itself on every facet of its business operations. The effective management of your order is a key to the success of our business. KORA Organics currently uses Star Track Couriers in Australia and DHL globally to ensure that all orders are trackable.
KORA Organics shipping charges are as follows:
- All orders, delivered domestically within Australia are charged at a rate of $10.00 per order.
- All orders domestically of $150.00 or more will not incur any freight charge.
- All international orders will be charged a shipping fee of $30.00 (excluding customs duties or taxes). Customs duties or taxes are additional fees charged by each individual country and are the responsibility of the customer.
- Express International delivery: A premium-shipping fee of $50 (excluding customs duties or taxes) is charged to every customer wanting a premium shipping service.
Please Note: Due to a high volume of orders we regretfully advise we are unable to offer a gift wrapping service.
6) Does KORA Organics ship anywhere in the world?
KORA Organics endeavours to ship worldwide however we have been experiencing difficulties with Customs Regulations in Argentina, Bali, Brazil, Chile, Iceland, Kazakhstan, Mexico, Pakistan, Russia, Spain, Thailand, Turkey, Venezuela, Vietnam and some Arab countries.
7) Is there a benefit in using Certified Organic products?
Miranda believes there is a massive benefit in using certified organic skincare products. More and more people are becoming aware of the need to use certified organic skincare due to the large number of chemicals, in not only skincare products, but also in personal care products and in the foods we consume. That is why we created our Spread The Light blog so that people would have access to all things natural and organic in one location without having to research the same for themselves.
Miranda's personal mantra is: "Remember: What you put on your skin – soaks in – use organic!!"
KORA Organics products do not contain any of the following: Sulfates, Parabens, Synthetic or Natural fragrances, Synthetic colours, T.E.A., D.E.A., Glycols, Silicones, PEGS. Ethoxylates, Formaldehyde or Formaldehyde derivatives.
8) What is the difference between Certified Organic and Organic?
The word "organic" has been overused in our society and a great deal of misrepresentation globally has occurred in relation to the same. A product can be classified "organic" yet can contain all, more or most of the chemicals above. A "certified organic" product on the other hand must adhere to the strict guidelines and regulations governing not only all of the ingredients used in the products, the processes undertaken to produce the product but also the packaging used in the products – there are strict guidelines covering all aspects of delivering an approved certified organic product to market.
In short, organic agriculture is an ecological production management system that promotes and enhances biodiversity, biological cycles and soil biological activity. It is based on minimal use of off-farm inputs and on management practices that restore, maintain and enhance ecological harmony. Certified organic means the item has been grown according to strict uniform standards that are verified by independent State or private certifying bodies. Certification includes inspections of farm fields and processing facilities, detailed record keeping and periodic testing of soil and water to ensure that growers and handlers are meeting the standards which have been set. Certified organic foods and fibre are spared the application of toxic and persistent insecticides, herbicides, fungicides and fertilisers. In the long run, organic farming techniques provide a safer, more sustainable environment for everyone and more and more people are becoming aware of the benefits of using and consuming certified organic products and foods.
9) Are KORA Organics products Certified Organic?
KORA Organics entire range of 21 products is certified through Ecocert (a certification body that specialises in the organic certification of skin care).
10) What is the most effective ingredient in the KORA Organics range?
Miranda loves Noni Juice, she grew up drinking it and applying it topically to her skin whenever she had a blemish or got too much sun. Miranda decided to use Noni Fruit Extract in every KORA Organics product as it is a powerful antioxidant containing more than 170 Vitamins and Minerals.
11) Is it true that all skincare has to contain some form of preservative?
Any "cream based" product needs to contain a preservative to be safe. KORA Organics only uses preservatives that are approved by Ecocert. KORA Organics is committed to ensuring only the finest quality ingredients are included in any of its products. Ecocert specialises in the formulation of skin care. They recommend benzyl alcohol as a preservative as they consider it the most stable and safe preservative for skin care. In saying that KORA Organics is proactive in researching and discovering and therefore evolving as new ingredients become available.
12) Why do your products have an expiration date?
All products by law are required to have an expiration date. This ensures the product is safe for the consumer to use. The KORA Organics products have a 2 year expiration date from date of formulation, the products have a 6 month expiration once opened within this 2 year date.
13) What happens if a product doesn't contain a preservative?
Any cream based product that doesn't contain a preservative is not considered safe and should not be used.
14) Is there any such thing as an organic skincare line that contains 100% organic ingredients?
Not unless it is an oil based product that contains only certified organic ingredients.
15) Where are your manufacturers based?
In Melbourne, Australia.
16) What type of exfoliant particles are used in the KORA Exfoliating Cream?
Fine Oatmeal particles.
17) Does KORA Organics Tinted Day Cream contain an SPF?
KORA Organics Tinted Day Cream has a natural sunscreen protection equivalent to Factor 15.
18) I have acne, which products should I use?
Refer to www.koraorganics.com/shop-organic-skin-care and select products for Oily/Combination skin type. Generally though if your skin is typical Oily/Combination then KORA Organics would recommend the following:
- Foaming Cleanser
- Energising Citrus Mist
- Purifying Day and Night Cream
- Luxurious Rosehip Oil is also recommended to help control excess oil on the skin
If unsure as to your skin type please do not hesitate to contact Customer Service at: firstname.lastname@example.org.
Please note: For more serious cases of acne we would recommend you consult with a Doctor or Dermatologist.
19) I am unsure of my skin type, how can I find out what I am and what products I should use?
20) I have Psoriasis, Eczema, Dermatitis, which products should I use?
Please note: While KORA Organics continue to receive testimonials from happy customers who have previously suffered from Psoriasis, Eczema and Dermatitis, for such skin conditions we would recommend you consult with a Doctor or Dermatologist.
21) What products are best for pregnant women and stretch marks?
As KORA Organics products contain certified organic essential oils we would recommend consulting with your Doctor or Obstetrician. Please feel free to take a print out of our product ingredients for discussion.
22) Can KORA Organics products be used on babies and infants?
As KORA Organics products contain certified organic essential oils we would recommend consulting with your Doctor or Paediatrician. Please feel free to take a print out of our product ingredients for discussion.
23) Do you have any products that will assist in childhood Eczema or skin problems?
For skin conditions such as Eczema we would recommend consulting with your Doctor, Paediatrician or Dermatologist.
24) Is the Tinted Day Cream a replacement for foundation?
KORA Organics Tinted Day Cream can be used instead of foundation. It is light and allows the skin to breathe. We recommend you use it in the following two ways:
- Apply your choice of KORA Organics Day and Night Moisturiser - Immediately follow with a small amount of the KORA Organics Tinted Day Cream (dotting on the face and then massaging outwards to the outer edges of the face and down over the neck area). Blend. If you require a darker shade add a little more of the Tinted Day Cream.
To lighten, mix the Tinted Day Cream with your choice of KORA Organics Day and Night Cream. Once mixed apply evenly to face and blend the mixture to outer edges of the face and down to the neck and blend well.
25) Once applied to the skin, how long does the Tinted Day Cream last? Does it need to be re-applied during the day?
KORA Organics Tinted Day Cream generally lasts the full day. However, if it is particularly hot and humid and you are sweating (because the product allows your skin to breathe) you may need to reapply a small amount to maintain coverage.
26) What is the purpose of the Recovery Eye Gel Cream?
KORA Organics Recovery Eye Gel Cream contains collagen-enhancing properties that have been formulated specifically to firm the delicate eye area. The KORA Organics Recovery Eye Gel Cream is a luxurious concentrated product that will last many months as only a small amount is required in any one application. Use as often as you like to firm, nourish and protect, tired, puffy eyes. Great for helping to slow the aging process around the delicate eye area.
27) Should I refrigerate the KORA Organics Products?
There is no need in a normal climate to refrigerate the KORA Organics products. If it is extremely hot and humid you may wish to do so. All of our products undergo what is known as Stability and P.E.T. testing to ensure they are safe for the consumer and can withstand high temperatures. We recommend you place the KORA Organics Recovery Eye Gel Cream in the refrigerator as this will provide an extra cooling, soothing effect for sore, tired, puffy eyes.
28) Is your packaging environmentally friendly?
KORA Organics uses environmentally friendly packaging. To become a supplier of certified organic products, guidelines in relation to packaging also have to be adhered to. KORA Organics adheres to all organic certification requirements including packaging.
29) Are your products tested on animals?
KORA Organics products are never tested on animals and are cruelty free, our packaging carries the P.E.T.A logo.
30) Do your products contain any animal components or by-products?
KORA Organics products are free of any animal components and/or by-products and they are in fact classified VEGAN. However, this excludes the Vitamin Enhanced Lip Balm which contains beeswax.
31) Can I use KORA Organics products with other non certified organic products?
You can, but we do not advise it. Non Certified organic products contain all of the aforementioned chemicals and more. By using certified organic products, your skin and body will naturally want to rid itself of toxins. By putting additional chemicals on at the same time as certified organic products, you will decrease the body's ability to do so effectively. KORA Organics products have been formulated to work synergistically with each other in a layering effect. By mixing certified and non certified organic products you will limit the result.
We also recommend you don't use traditional foundation as historically it is full of chemicals and instead use the KORA Organics Tinted Day Cream. KORA Organics Tinted Day Cream has been formulated so as to allow your skin to continue to breathe – most foundations block the skins ability to breathe. KORA Organics Tinted Day Cream has been formulated to work synergistically with all other KORA Organics products and is the perfect alternative to foundation. By using certified organic with non certified organic products you are more likely to develop a skin irritation as your skin tries to detoxify while still having to deal with the added chemicals. Ultimately use either but don't combine. Choose powerfully what you put on your skin as your skin in years to come will be a true reflection of the care afforded it.
32) How can I pay for KORA Organics products:
Please place your online order via the KORA Organics Website www.koraorganics.com. You can pay for your purchase via the following payment methods:
- American Express
33) Is KORA Organics By Miranda Kerr just a company that Miranda puts her name and face to or does Miranda really use the KORA Organics products?
From the start Miranda has been and will continue to be involved in every facet of the business from financing through to formulation and marketing of our end products. KORA Organics Skincare is the only skincare Miranda now uses. Miranda also doesn't use any foundation other than the KORA Organics Tinted Day Cream.
34) Why did Miranda start KORA Organics?
In Miranda's words:
"For years I tried just about every skincare product (including organic and certified organic) available throughout the world. There were some good products but unfortunately, nothing contained all of the ingredients I personally wanted in a skincare range, almost all contained a lot of the common chemicals found in skincare that I didn't want to put on and eventually in my skin (as everything we put on our skin - soaks in) and the products didn't leave my skin looking and feeling how I wanted it and needed it for my profession to look and feel: healthy and flawless.
So in 2006 I decided that I would work with some of the best organic chemists in the world to see if we could put something together that contained all of the ingredients I personally wanted and a range that actually delivered the results I had been wanting from a skincare line. As I am a perfectionist, after about three years of trialling so many samples we came up with something I was personally thrilled with, and I began sharing the products with family and friends and the results people were getting and the feedback I was receiving was incredible – that is how it all began. I didn't know I could create a skincare line that could make such a difference to people's skin, but I did know that if you give your body (skin included) the healthy, certified organic ingredients it needs, your skin will be supported enough to work its own magic and that's exactly what KORA Organics does – it gives your skin the ability to work its own magic.
KORA Organics has basically grown from nothing but a choice I made as to what I wanted personally for my own skin. Today it has now grown to become a platform for everything organic: an education point where I get to share the benefits of what I am passionate about and that is all things natural, healthy and organic.
People who come to the KORA Organics website and especially the KORA Organics Blog have a choice. They can come, take from the website and the blog whatever they feel serves them and leave whatever doesn't and in the process hopefully be educated as to the benefits of using and consuming all things organic – because there are thousands of benefits.
This is my passion and it is something I never tire of. My industry dictates that I have flawless skin – the only way I can achieve that is through a constant personal commitment to my health and ultimately my skin. You have my personal commitment to always provide you with the highest quality skincare available and I look forward to sharing the benefits with you".
Enjoy and please let us know your thoughts, Love Miranda xxx
35) What makes KORA Organics products different to any other certified organic product?
KORA Organics luxurious products are designed to work synergistically in a layering effect to nourish, revitalise and replenish the skin. Crafted by nature itself and coupled with the extensive knowledge and backing of certified organic chemists KORA Organics products contain natural and certified organic ingredients formulated in accordance with Ecocert's strict certification guidelines. The products are infused with antioxidant rich Noni (the only Certified Organic skincare in the world containing Noni Juice), Essential Fatty Acids, Herbal Extracts, Essential Oils, Vitamin A, C and E and many other highly rejuvenating and replenishing ingredients.
From the onset Miranda's one stipulation to the Organic Chemists helping formulate the luxurious KORA Organics range was that at all times KORA Organics products were to contain only the highest quality ingredients available – worldwide.
36) What is KORA Organics mission?
To inspire people globally to nurture their bodies, embrace their unique beauty and understand the benefits of using organic skincare.
37) Does KORA Organics packaging contain Bisphenol and BPA?
KORA Organics packaging does not contain Bisphenol and BPA. KORA Organics packaging is made from food grade plastics and is either PP or PET - highly recyclable plastic.